Airport Pickups & Waiting Time

Airport travel doesn't always run to schedule.

Flights arrive early, run late, change gates and occasionally get cancelled altogether.

Daima Journey's airport pickup process is designed around that reality.

This page explains how airport pickups, flight monitoring and waiting time work.

Our full Booking Terms & Conditions and Cancellation, Changes & Refunds information apply to your booking.

FLIGHT-TRACKED AIRPORT PICKUPS

When booking an airport arrival pickup, provide your correct:

• flight number;
• arrival airport;
• arrival date;
• passenger contact number.

Where your booking is set up as a flight-tracked airport pickup, we'll use the flight information provided to monitor its actual arrival.

If your flight is running late, you generally don't need to change your booking simply because the scheduled arrival time has changed.

Your monitored flight moves — your airport pickup moves with it, where reasonably possible.

A normal monitored flight delay isn't treated as a customer-requested booking amendment.

COMPLIMENTARY AIRPORT WAITING TIME

Unless different arrangements are confirmed for your Journey, airport arrival bookings include:

Domestic flight arrival:

30 minutes complimentary waiting.

International flight arrival:

60 minutes complimentary waiting.

The complimentary period begins from the monitored actual arrival of your flight, not its original scheduled arrival time.

This gives you time to disembark, collect luggage and make your way toward the agreed meeting point.

For non-airport pickups, the standard complimentary waiting period is 10 minutes.

WHAT HAPPENS AFTER THE COMPLIMENTARY PERIOD?

We know airports can be unpredictable.

If you need longer than the included waiting period, the driver may continue waiting where operationally possible.

Additional waiting is charged at the waiting rate applicable to your particular vehicle class, service or event type, as specified through your booking.

This means the waiting rate can appropriately reflect the service you've booked rather than Daima Journey imposing one universal waiting charge across every vehicle and Journey.

WHAT IF MY FLIGHT IS DELAYED?

For a correctly entered flight-tracked booking, we'll monitor the flight.

If your flight arrives later than scheduled, we'll make reasonable efforts to adjust the pickup accordingly.

You won't ordinarily incur waiting time simply because the aircraft itself landed late—the complimentary waiting period begins from its monitored actual arrival.

If a substantial delay means the originally allocated driver or transport provider can no longer perform the Journey, Daima Journey will make reasonable efforts to arrange another suitable provider.

WHAT IF MY FLIGHT ARRIVES EARLY?

Flight monitoring works both ways.

Where reasonably possible, we'll take an early arrival into account when coordinating your pickup.

Because driver allocation and travel to the airport may already have been planned around the expected arrival, a significantly early flight does not necessarily mean the vehicle can be at the meeting point immediately.

We'll coordinate the pickup as reasonably practicable.

WHAT IF MY FLIGHT IS CANCELLED?

Contact Daima Journey as soon as reasonably possible.

If the airline moves you to another flight arriving at approximately the same time, we'll make reasonable efforts to transfer your airport booking to the replacement flight.

If your replacement flight arrives substantially later or on another day, the Journey may need to be:

• reallocated;
• amended;
• repriced;
• or rebooked.

Where the cancellation is outside your control, we'll consider the circumstances and any costs already committed when applying the cancellation policy.

WHAT IF I MISS MY FLIGHT?

Contact us as soon as you know.

If you have been moved to another flight and we can accommodate the new arrival, we'll make reasonable efforts to move your airport transfer with you.

Changes may affect the price or arrangements where the new flight materially changes the Journey.

If you don't tell us and a driver/provider commits to or attends the airport based on the original information, cancellation or no-show charges may apply.

MULTIPLE PASSENGERS ARRIVING ON DIFFERENT FLIGHTS

Tell us when passengers travelling together are arriving on different flights.

We'll agree which flight should determine the pickup timing.

Unless another arrangement is confirmed, this will ordinarily be the last relevant arriving flight, so the vehicle isn't waiting while another passenger is still in the air.

WANT TO SPEND TIME AT THE AIRPORT AFTER LANDING?

That's different from a normal flight-tracked pickup.

For example, you might:

• have a meeting at the airport;
• want to eat before leaving;
• be waiting for someone arriving considerably later;
• need additional time for something unrelated to normal arrival formalities.

Tell us when booking.

We can arrange the Journey around a specific scheduled pickup time rather than treating it as an ordinary flight-tracked arrival.

IMMIGRATION, CUSTOMS AND BAGGAGE DELAYS

The 60-minute international allowance is intended to provide reasonable time for normal immigration, baggage and customs processing.

Sometimes things take considerably longer.

If you're delayed inside the terminal, stay in contact with us where possible.

Once the complimentary waiting period has expired, additional waiting charges may apply according to your booking.

Being in communication is particularly important—it lets us distinguish between a passenger who is genuinely delayed inside the airport and somebody who has not arrived for their Journey.

WHERE DO I MEET MY DRIVER?

The meeting arrangements depend on the airport, terminal and type of pickup.

Your booking information or pre-pickup communication will provide the applicable meeting instructions.

Depending on the Journey, this may involve:

• an agreed terminal meeting point;
• designated hire-car/chauffeur pickup area;
• kerbside or other authorised pickup zone;
• another location specifically confirmed with you.

Airport rules and authorised pickup areas can change, so follow the instructions supplied for your particular Journey rather than relying on an old pickup location from a previous trip.

WHAT IF I CAN'T FIND MY DRIVER?

Don't leave the airport and assume your booking has failed.

Check the contact/pickup information provided with your booking and contact Daima Journey or the operational contact supplied for the Journey.

If you're actively communicating with us or your driver and reasonably attempting to meet each other, you won't ordinarily be treated as a no-show simply because you're having trouble locating one another.

WHAT IF THE DRIVER CAN'T FIND ME?

Make sure the passenger mobile number provided with the booking is switched on and able to receive calls/messages after arrival.

If someone else booked the Journey for you, we strongly recommend providing the actual travelling passenger's mobile number as well as the booker's details.

If the driver attends the agreed pickup location, the complimentary waiting period expires, you haven't presented for travel, and reasonable attempts to contact you are unsuccessful, the booking may eventually be treated as a no-show.

INCORRECT FLIGHT DETAILS

Flight monitoring depends on the information you provide.

Please check your flight number carefully, particularly where:

• airlines use codeshare flight numbers;
• your itinerary crosses midnight;
• connecting flights are involved;
• somebody else made the booking for you.

If incorrect or incomplete information causes the driver/provider to attend at the wrong time, additional charges or cancellation/no-show conditions may apply depending on the circumstances.

AIRPORT DROP-OFFS

For journeys to the airport, flight monitoring doesn't replace sensible departure planning.

Travel times can be affected by traffic, weather, road incidents, major events and airport congestion.

Tell us your flight departure details where requested so appropriate planning information can be considered, but you remain responsible for allowing adequate time for check-in, security, immigration and airline requirements.

Journey times are estimates rather than guarantees unless expressly stated otherwise.

TOLLS, AIRPORT ACCESS AND PARKING

Your booking confirmation will indicate whether applicable tolls, standard airport access charges and parking are included in your quoted price or payable separately.

For Daima Journey's standard direct consumer transfers, our intention is to provide an all-inclusive quoted price wherever reasonably practical, so predictable journey costs don't become surprise extras afterward.

Additional waiting, customer-requested changes and unusual additional costs may still be charged where applicable.

PICKING UP CHILDREN, FAMILIES OR PASSENGERS REQUIRING ASSISTANCE

Tell us when booking if your airport Journey requires:

• child restraints;
• significant luggage capacity;
• prams;
• wheelchair or mobility equipment;
• an accessible vehicle;
• assistance with particular travel requirements;
• an assistance animal;
• pets;
• oversized equipment.

Providing this information in advance gives us the best opportunity to arrange an appropriate vehicle/provider.

BEFORE YOUR AIRPORT JOURNEY

The easiest way to avoid airport pickup problems is simple:

Give us the correct flight number.

Give us the travelling passenger's mobile number.

Tell us about unusual luggage or special requirements.

Keep your phone available after landing.

Contact us if something changes.

We'll handle the flight monitoring and coordinate the Journey from there.