Support · Support & Planning

Frequently Asked Questions

Find answers to common questions about requesting, planning and travelling with Daima Journey. We provide pre-arranged private transport for individuals, families and groups.

01

Pre-Arranged Only

We provide planned private transport, not instant on-demand rideshare.

02

Clear Planning

Know which luggage, group and airport details to include before you request a journey.

03

Dedicated Support

Contact us directly to discuss complex itineraries or special requirements.

01

Requests, Quotes and Confirmation

Daima Journey operates exclusively as a pre-arranged private transport service. We do not offer instant, on-demand rideshare services. All journeys must be requested and confirmed in advance.

When you submit a journey request, Daima Journey reviews the pickup, destination, party and luggage requirements. Availability, suitable arrangement and quote are agreed before a booking is confirmed.

02

Everyday vs. Premium Services

We offer two distinct service levels to suit different travel needs. Our Everyday service provides cost-conscious, reliable private transport for standard journeys.

Our Premium service is designed for those seeking a higher level of comfort and presentation, ideal for corporate travel, special occasions, or when you simply prefer a more refined experience.

03

Luggage and Group Travel

We can accommodate various luggage requirements and group sizes. When requesting your journey, please specify the number of passengers and the amount of luggage you will be carrying.

For larger groups or significant luggage, share the requirement when requesting the journey; availability and suitability are confirmed before booking.

04

Long-Distance and Business Planning

We provide pre-arranged transport for long-distance intercity routes, such as Sydney to Canberra or Newcastle. We also cater to corporate clients requiring reliable transport for staff, clients, or recurring business travel.

For complex itineraries, return journeys, or specific business requirements, please contact us to discuss your needs in detail.

Good to know

Questions before you request?

Are you an instant rideshare service?
No, Daima Journey provides pre-arranged private transport. A journey request is reviewed in advance before any booking is confirmed.
Do you provide airport transfers?
You can request pre-arranged airport transport. Include the terminal, flight context, party and luggage so timing, availability and the suitable arrangement can be reviewed.
Can I book a return journey?
You can include a return journey in the original request. The outbound and return details are reviewed as part of the same plan, subject to availability and confirmation.
How do I know if my luggage will fit?
Please detail your luggage requirements when requesting a journey. Share the requirement when requesting the journey; availability and suitability are confirmed before booking.

Plan the next step

Ready to plan your journey?

Request your pre-arranged private transport today.

Request a journey